Electronic Visit Verification
EVV that caregivers barely notice — and auditors trust
Clock-in and clock-out from the caregiver's phone with GPS coordinates and timestamps. Exceptions surface in a review queue instead of hiding in a spreadsheet, so your Medicaid visits stand up to audit without extra office hours.
One-tap clock-in
Caregivers clock in from their own phone. No paper timesheets, no phone calls to the office.
Server-side geofence
Every clock-in is checked against the client's address. Out-of-range visits are flagged, not silently accepted.
Audit-ready trail
Approvals, send-backs, and reason codes are timestamped with the user who made the call.
What Clovina captures on every visit
- Service type, client, caregiver, and date — attached to the scheduled visit
- GPS location and accuracy at clock-in and clock-out
- Exact start and end times, preserved even when offline
- Geofence result with distance from the client address
- Verification decision, reason code, and who approved it
- Aggregator-ready CSV export with payroll and error columns
EVV questions agencies ask us
What data does EVV have to capture?
Six points per the 21st Century Cures Act: service type, the individual receiving service, the date, the location, the individual providing service, and the time the service begins and ends. Clovina captures all six automatically at clock-in and clock-out.
Does Clovina submit directly to my state aggregator?
Today, EVV records export as aggregator-ready CSV files you upload to your state system, with payroll and error columns included. Direct API submission is on our roadmap.
What happens when a caregiver clocks in away from the client's home?
The visit still records, but it's flagged into a verification queue with the GPS distance shown. A coordinator approves with a reason code or sends it back — the decision is kept in a timestamped audit trail.
Does it work with poor cell coverage?
Yes. Clock-in and clock-out queue offline on the caregiver's phone and sync when connectivity returns, with the original timestamps preserved.